Platinum Package

Cancellation Policy

LP Luxury Detailing – Booking Policy By booking with LP Luxury Detailing Ltd, you agree to the following terms. Cancellations & Rescheduling Please give at least 72 hours’ notice to cancel or reschedule. More than 72 hours: no charge. 24–72 hours: up to 50% of the booking value may be charged. Less than 24 hours, same-day cancellation, no-show, or failure to provide access: up to 100% may be charged. Fees will be applied fairly and may be reduced if the slot is refilled. Genuine emergencies will be considered individually. Vehicle Condition Prices are based on the service booked and expected vehicle condition. Excessive pet hair, staining, mould, bodily fluids, sand, rubbish or heavy contamination may require extra time and cost. Additional charges will be discussed before proceeding. We may refuse work where there is a health, safety or damage risk. Access & Belongings The vehicle must be available at the agreed time and location with keys and suitable access. Where required, access to power must be provided. Please remove valuables and personal items. Obstructed areas may not be cleaned. Existing Damage We take reasonable care but are not responsible for pre-existing defects, loose trim, failing paint/lacquer, previous repairs, corrosion, worn materials, aftermarket parts, wraps or PPF. Please tell us about known faults, recent paintwork or fragile areas before work begins. Paint Correction & Protection Paint correction cannot guarantee removal of every defect. We will not chase defects where doing so could compromise the paint. Ceramic coating lifespan varies with use, storage, washing and maintenance and is not guaranteed. Weather & Delays Mobile services may be delayed or rescheduled due to unsuitable weather or circumstances beyond our reasonable control. No cancellation fee applies where we reschedule. Photography & Content We may photograph or film vehicles before, during and after the service for condition records, our website, social media and advertising. We will take reasonable steps not to disclose personal information. If you do not want your vehicle used publicly, tell us before work begins. Payment & Complaints Any outstanding balance is due on completion unless agreed otherwise. Any issue should be raised as soon as possible so we can inspect and rectify it. We reserve the right to refuse or stop work where it would be unsafe, risk damage, materially differ from the booking, or where abusive behaviour occurs.

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